Return & Refund Policy

Return & Refund Policy

Thanks for shopping at ExtremeResin.com
If you are not entirely satisfied with your purchase, we're here to help.

Returns:

We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@extremeresin.com.

Let us know within 30 calendar days to return an item from the date you received it.

Send us your order number and photo of your damaged order at support@extremeresin.com so we can ship a replacement for you as soon as possible.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have a receipt or proof of purchase.

You must receive confirmation from our customer service priort to shipping any items back to us.

Refunds:

If for any reason you are not satisfied with your order you may contact our customer service at support@extremeresin.com to discuss options for a refund. Return shipping will be covered by customers and all refunds related products will be issued within 7 business days, not including holidays or weekends of receipt of returned products, provided the product is in a new and unused condition.

If there are any exceptional cases, please let us know at support@extremeresin.com. We will also notify you of the approval or rejection of your refund.

 

Restocking Fee:

A 5% restocking fee may apply to cover the costs of the initial sales fees. 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

 

Contact us for more help at:
Extreme Resin
33175 TEMECULA PARKWAY SUITE A P.O. BOX 916
TEMECULA CA 92592
Phone: (951)265-8259

Email: extremeresin@gmail.com
Mon - Fri 10am - 4pm PST

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the Goods or proof of received return delivery.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us atsupport@extremeresin.com or Phone: (951)265-8259